Boys & Girls Clubs of the Rogue Valley

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Frequently Asked Questions

How do I enroll a new child in the program?


Step 1: Choose  Profile  from tabs on top of site and select  Add Member
Step 2: Answer questions regarding new child
Step 3: Select Enroll Now or go to Enrollment screen
  • Choose child you want to enroll in new service
  • Choose location where service is located
  • Choose service for which you want to enroll
  • Choose Pay in Full or Auto Pay
  • Choose rate for which you qualify and provide requested verification information 
  • Hit Continue to Payment Options
Step 4: on Billing Information screen
  • Enter Credit/Debit Card information
  • Click Pay and Complete Enrollment
  • Read and click Agree to the Payment and Enrollment Policy
You have enrolled your child

How do I enroll an existing child in a new service?


Step 1: Choose Enroll Tab from top of website or from the User Account on top left side of website.
Step 2: on Member Enrollment screen
  • Choose child you want to enroll in new service
  • Choose location where service is located
  • Choose service for which you want to enroll
  • Choose Pay in Full or auto payment
  • Choose rate for which you qualify and provide requested verification information 
  • Click Continue to Payment Options
Step 3: on Billing Information screen
  • Enter Credit/Debit Card information
  • Click Pay and Complete Enrollment
  • Read and click Agree to the Payment and Enrollment Policy
You have enrolled your child

How do I change/update information about my child?


Step 1: Choose Profiles and then Members from top of website, and select the child you want to update
Step 2: Choose the tab with the information you want to update
Step 3: Choose Edit This Information at below the information
Step 4: Edit the information you want and click Update this Information

Which Campus should I choose for my child?


The Campus you want to select is where your child will be attending the primary service in which they are participating. This should be the city/geographical area where your child is attending.  For the Phoenix/Talent Area, select whichever school your child attends during the school year.

How do I withdraw my child from the program?


Contact your Club's Membership Services team and request to cancel your child's membership.

How do I reset my password?


Call your club and request to have your password reset.
 
Grants Pass: 541-479-1923
Illinois Valley: 541-244-8490
Talent: 541-292-4851
Phoenix: 541-897-5058
Ashland: 541-479-1923
Sports: 541-479-1923
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