Boys & Girls Clubs of the Rogue Valley

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Frequently Asked Questions

How do I enroll a new child in the program?

Step 1: Choose  Profile  from tabs on top of site and select  Add Member
Step 2: Answer questions regarding new child
Step 3: Select Enroll Now or go to Enrollment screen
  • Choose child you want to enroll in new service
  • Choose location where service is located
  • Choose service for which you want to enroll
  • Choose Pay in Full or Auto Pay
  • Choose rate for which you qualify and provide requested verification information 
  • Hit Continue to Payment Options
Step 4: on Billing Information screen
  • Enter Credit/Debit Card information
  • Click Pay and Complete Enrollment
  • Read and click Agree to the Payment and Enrollment Policy
You have enrolled your child
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How do I enroll an existing child in a new service?

Step 1: Choose Enroll Tab from top of website or from the User Account on top left side of website.
Step 2: on Member Enrollment screen
  • Choose child you want to enroll in new service
  • Choose location where service is located
  • Choose service for which you want to enroll
  • Choose Pay in Full or auto payment
  • Choose rate for which you qualify and provide requested verification information 
  • Click Continue to Payment Options
Step 3: on Billing Information screen
  • Enter Credit/Debit Card information
  • Click Pay and Complete Enrollment
  • Read and click Agree to the Payment and Enrollment Policy
You have enrolled your child
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How do I sign up for Field Trips?

Field Trip signups are released for the week every Monday at 8 AM during the Summer.  You can sign up for field trips by going to the Enroll tab along the top of the screen.  Once you select your child's name and unit, Field Trips for the week will appear at the top of the list.  We recommend logging in right at 8 AM on Mondays as Field Trips usually fill up very quickly.  If a field trip is full, you can add your child to the waitlist by selecting the field trip, then clicking the Add to Waitlist button.
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How do I change/update information about my child?

Step 1: Choose Profiles and then Members from top of website, and select the child you want to update
Step 2: Choose the tab with the information you want to update
Step 3: Choose Edit This Information at below the information
Step 4: Edit the information you want and click Update this Information
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Which Campus should I choose for my child?

The Campus you want to select is where your child will be attending the primary service in which they are participating. This should be the city/geographical area where your child is attending.  For the Phoenix/Talent Area, select whichever school your child attends during the school year.
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How do I change what card is used for AutoPay?

1.  Go to the Financials tab along the top
2.  Click Select Card under the service you would like to change your AutoPay Settings for.
3.  Select the new card you would like to use, or click Add to Wallet at the bottom of the list if your preferred card is not listed.
4.  Click Save Changes.
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How do I withdraw my child from the program?

1.  Go to the Financials tab.
2.  Click the Withdraw button under the service you would like to withdraw from.
 
This will send a withdrawal request to your child's club.  Withdrawal requests must be submitted by the 20th of the month during the school year or you will be billed for the following month.  Summer Programs are billed as a flat rate, with the option to split into monthly installments.  If your child is not withdrawn prior to the beginning of the Summer program, they will be billed for the full length of the program even if they do not attend.  
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How do I reset my password?

Call your club and request to have your password reset.
 
Grants Pass: 541-479-1923
Illinois Valley: 541-244-8490
Talent: 541-292-4851
Phoenix: 541-897-5058
Ashland: 541-479-1923
Sports: 541-479-1923
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How do I add someone to my child's pickup list?

Select Profile along the top, then press Add New Contact.  Select the child(ren) you would like the new Contact to be associated with, then press Add New Contact.  Add all relevant information for the new contact.  When prompted for the contacts household, press YES that the contact is in your household, then press Next.  Enter the relationship for the contact to each member.  Select YES for auth to pickup for each child on your account that you would like this contact to be allowed to pick up, then press next.  Ensure all info is correct, then press Confirm.  The system will send you an automated confirmation email for each member that contacts were modified for.
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